Terms & Conditions
Cancellation/Rescheduling Policy:
24 hours' notice is required for cancellations or rescheduling. Failure to provide notice will result in a 50% charge of the scheduled service.
For appointments within 24 hours or unavailable times, please call/text 704-763-0591 to attempt accommodations.
Cancellations must be made via the appointment link. Email or Instagram cancellations may not be guaranteed.
No Show Policy:
A "no show" without prior notice will incur a 100% charge of the scheduled service. After two consecutive no-shows, a non-refundable deposit may be required for future appointments.
Late Arrival Policy:
Late arrivals (more than 10 minutes without notice) may have their appointment shortened or rescheduled, with the full service fee still applicable. Please call/text 704-763-0591 if running late.
Sick Policy:
If you are unwell or experiencing symptoms of illness/COVID-19, please reschedule promptly to avoid late cancellation fees. Call/text 704-763-0591 or email sarmstrong.esthetics@gmail.com
Medical Tattooing Deposit:
A $100 deposit is required for all medical tattooing appointments and will be applied to the total cost of your procedure.
Due to the extended timeframe of these appointments, a 48-hour notice is required for rescheduling. Failure to reschedule within this timeframe will result in a forfeited deposit.
Arriving 10 minutes late will also result in a forfeited deposit.
Appointment confirmation is required 48 hours in advance.
Refunds/Returns Policy:
Service concerns must be addressed within 24 hours. Returns on unopened/unused retail are accepted within 14 days. Opened/used products are non-refundable unless an allergic reaction occurs.
Refunds for Allergic Reactions:
Seek medical attention for severe reactions and document it with a photo. Contact Serena Armstrong Esthetics to investigate and determine possible refund eligibility.
Gift Certificate Policy:
Gift certificates can be purchased online and used for services/retail. They are non-refundable, non-transferable, and cannot be redeemed for cash. Cancellations must occur within 24 hours of purchase for a refund (minus processing fees).
Gift certificates purchased expire one year (365 days) from purchase date.
Price Change Policy:
Clients will be notified of price changes at least two weeks in advance via website, social media, and email. Price adjustments may occur due to operational costs and service quality maintenance.
Credit Card on File Policy:
By providing credit card information, you authorize Serena Armstrong Esthetics LLC to charge for services and fees (cancellations, no-shows, late arrivals). Credit card details are securely stored and encrypted for payment purposes only. You must consent to this policy at your first appointment.
Notify Serena Armstrong Esthetics LLC of any changes to your card details.
Serena Armstrong Esthetics LLC is committed to addressing any concerns and providing fair resolutions. These policies are designed to ensure efficient scheduling for all clients while minimizing financial loss for both you and Serena Armstrong Esthetics LLC. Your feedback is highly valued, and I continuously strive to improve my services to ensure the safety and satisfaction of all clients. I sincerely appreciate your understanding and cooperation in adhering to these policies.